Shipping + Returns Info

All of my items are made to order - which allows for less waste + clutter in my business, but also means your pieces are lovingly crafted after you purchase them. This of course takes time to accomplish :) 

If you have any slight adjustments you'd like to make to your ear bling for e.g. stud tops instead of a hook top, kindly leave me a note in checkout and I will do my best to accomodate your request. 

Postage & Handling: Please allow 5-7 business days (excluding weekends and public holidays) for your order to be packed + posted. Unfortunately, I cannot control the time it takes for Australia Post to deliver your parcel. Please check your tracking details via your order confirmation email, or directly through the Australia Post website using your provided tracking number.

Parcels are posted in a box and either with or without a bio degradable parcel bag, with shipping label + info affixed directly onto the box or parcel bag. 

All orders are currently sent out via Auspost EXPRESS for a flat rate of $10 Aus wide. 

Returns
My policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (or as close as possible). 

To complete your return, I require a receipt or proof of purchase - your order number (for e.g. 1057) is enough.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to my error
- Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at Solstice.originals@gmail.com.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to:
Solstice Originals, 
Parcel Locker 10036 95939
Shop 1356, 2049 Logan Road
UPPER MOUNT GRAVATT QLD 4122

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.